01
Check your eligibility
Answer a few questions about your Royal Mail or Parcelforce delivery.
For Royal Mail and Parcelforce imports
Prepare your import VAT and duty repayment claim.
Returned something you bought abroad? Upload your evidence and ImportBack helps prepare your BOR286 customs repayment claim for you to check and sign.
Takes around two minutes. No obligation to continue.
If you continue, our fee is £10 plus 15% of the estimated repayment above £10, capped at £69.99. Border Force pays any approved repayment directly to you.
Example claim
Import Duty£19.12
Import VAT£51.62
Potential refund£70.74
Simple evidence checklist
Photos, screenshots or PDFs
Only essential details
We pre-fill; you check and complete
How it works
From customs paperwork to a checked claim pack.
02
Upload your evidence
Add your customs labels, receipt, refund confirmation and return evidence.
03
Review and sign
We prepare your BOR286 claim pack for you to check and approve.
04
We check and post
An ImportBack operator checks the exact signed pack, invites you to pay, then submits it for secure printing and posting.
See whether ImportBack can help.
Answer four quick questions before uploading any personal documents.
Start eligibility check