01
Check your eligibility
Answer a few questions about your Royal Mail or Parcelforce delivery.
For Royal Mail and Parcelforce imports
Get your import VAT and duty back.
Returned something you bought abroad? Upload your evidence and ImportBack prepares, prints and posts your BOR286 customs refund claim.
Takes around two minutes. No obligation to continue.
Example claim
Import Duty£19.12
Import VAT£51.62
Potential refund£70.74
One simple upload
Photos, screenshots or PDFs
No form filling
We prepare the claim pack
How it works
From customs paperwork to a posted claim.
02
Upload your evidence
Add your customs labels, receipt, refund confirmation and return evidence.
03
Review and sign
We prepare your BOR286 claim pack for you to check and approve.
04
We print and post it
Your completed claim pack is sent directly to Border Force.
See whether ImportBack can help.
Answer four quick questions before uploading any personal documents.
Start eligibility check